Blockbuster Video, the lackluster rental company, is finally and permanently closing its doors. It won't be missed.
The company may have been a giant, but became one at the expense of other companies and of consumers. Its poorly written and inconsistent policies, its excessive late fees and its sheer arrogance made it easy for a competing business like Netflix to arise. On top of that lackluster...I mean, Blockbuster failed to see the writing on the wall of their brick-and-mortar business. Digital distribution was the future, and they failed to see it until five years too late. I certainly won't miss them. If I rented their movies more than five times during their existence, I would be surprised.
I preferred the mom-and-pop rental shops, and not just because they were locally owned. They tended to be reasonable and responsive to problems, and not treat human beings as an inconvenient part of doing business.